Posts Tagged ‘customer service’

The Secret to Great Customer Service

Be where your customers are… Mind-blowing isn’t it. I hope I didn’t set your expectations too high with that title! 🙂 When I’m discussing social media communications with clients, one of the concerns they often have is that their customers may not be active in these spaces. It’s a valid point and one that is…

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Stop the Sabotage

I’m not sure why I find myself talking about hotels again is a disdainful manner, but that’s just the way it goes I guess. These are places which are supposed to hold the highest regard for customer service – it’s what much of their success is based upon. So today I witnessed one of the…

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